How To Mitigate Financial Fears

A series of panel discussions with Nina Slawek, President, Open Jaw
and guest host, Open Jaw Retail Analyst, Rocky Racco

Supplier Insights On Getting Ready For Take Off

Panelists:
Rose Cosentino, Vice President, Sales – Canada with Playa,
Stéphanie Bishop, Managing Director, Globus family of brands, Canada
Lucy Vieira - VP, Away & New Talent Development, TTI
Derek Lloyd – National Director of Sales, Norwegian Cruise Line

Part 2: AIR CANADA DISCUSSES
Conversion Of Airports To Amadeus Now Complete

Panelists:
Lisa Pierce – Managing Director, Canada & USA Sales, Air Canada
Keith Wallis – Senior Director Distribution and Payments, Air Canada

Episode 8: What Does IATA Mean To Front Line Advisors

Panelists:
With special guest, Nicola Colville, Area Manager Canada & Bermuda, IATA

Episode 10: Do Business Travellers
Want To Get Back On The Road?

Panelists:
Brian Robertson – President, Canada West, Direct Travel
Eric Holenka – EVP Corporate, Travel Edge
Patrick Doyle – VP & GM, AmexGBT
Kathy Bedell – SVP BCD Travel
Rocky Racco, Open Jaw Retail Analyst & Nina Slawek, Open Jaw President

How To Deliver 5-Star Service While Protecting Guests

Ritz-Carlton & Fairmont Discussion.
With panelists:
Franck Arnold, General Manager, The Ritz-Carlton, Toronto
Sudipta Roy-Choudhury, Area Director, Business Travel, Fairmont
Rocky Racco, Open Jaw Retail Analyst & Nina Slawek, Open Jaw President

Part 1: AIR CANADA DISCUSSES
Load Factors, Safety & Financial Stability

Panelists:
Lisa Pierce – Managing Director, Canada & USA Sales, Air Canada
Keith Wallis – Senior Director Distribution and Payments, Air Canada

Episode 7: Crisis Management

With special guest, Frederic Dimanche, Ph.D.
Director, Ted Rogers School of Hospitality and Tourism Management

COVID-19 took the travel industry off guard. To ward off the devastating effects of another unexpected disaster,
we spoke with crisis management expert, Frederic Dimanche, Ph.D.

Episode 9: What Steps can we take

Mini-conference On The Impact of the Pandemic
With Network Partners

Panelists:
David Harris - CEO, Ensemble Travel Group
Christine James - VP Canada, TL Network Canada
Dean Dacko - Regional President, Uniglobe Travel (Eastern Canada)
Tim Morgan - Canadian Director, Virtuoso
Nicole Mazza - EVP, TravelSavers
Rocky Racco - Open Jaw Retail Analyst

Episode 11: Insurance Coverage In The Time of Covid-19